Telephone Operator

The Telephone Operator is responsible for managing and directing phone calls, assisting customers or clients, and providing exceptional service through effective communication and problem-solving skills.

• Answer and manage incoming calls in a timely and professional manner.
• Route calls to appropriate departments or personnel based on the caller’s needs.
• Provide clear and accurate information to callers or redirect them to the correct contact.
• Assist callers with inquiries, concerns, or service requests, ensuring a positive experience.
• Record and relay messages accurately and promptly.
• Maintain up-to-date call logs and communication records.
• Operate and maintain telephone systems, including multi-line phones and voicemail systems.
• Coordinate with internal teams to facilitate effective communication and resolve issues.

Candidate's Profile:

• NC3 Front Office or any other similar qualifications.
• Proficient in both verbal and written communication in English and French.
• Previous experience in a customer service or telephone handling role preferred.