Tele Sales Agent
- Moka
- Negotiable
- Permanent
- Added 08/11/2024
- Closing 22/11/2024
- Angela Gunput
Rogers Capital Technology Services is recruiting a Tele Sales Agent for one of its clients, a renowned bank in Mauritius.
The selected candidate will be responsible to provide support and guide clients to successfully apply and onboard and provide a seamless customer experience.
You will be required to work on a shift system on a rotational basis Mondays to Fridays.
Skill(s) required
- Higher School Certificate (HSC) holder
- Experience in dealing with customers to ensure high-quality interaction management and query handling
- Excellent communicator along with convincing abilities
- Passion for customer success and deep interest in understanding client needs
- Be able to deal with unclear requests and high volume of requests
- Ability to work under time and target pressure
- Strong interpersonal & communication skills
- Strong relationship management skills
- Strong problem-solving skills
- Strong digital acumen
Duties
- The incumbent to this position has the chief responsibility and targets for converting leads into customers across various digital banking products offered by the client.
- Contacting existing and prospective customers, understanding customer requirements, and closing sales, Providing top-quality tele-support to our new and existing customers while ushering them into new markets, products, or operations, helping to ensure customer satisfaction and strengthen merchant relationships.
- Ensuring customers are digitally active throughout their lifecycle, Provide the Product team with customers’ feedback to help identify potential new features or products.
- Having complete and end-to-end detailed knowledge for all the products & services offered by the bank.
- Ability to learn about products and services and describe/explain them to prospects.
- Responding in a timely and effective manner to all internal communication.
- Make outbound telephone calls to persuade and influence customers to use the client’s digital products.
Rogers Capital Management Services
- 2nd Floor, Rogers House, 5 President John Kennedy Street, Port Louis, Mauritius