Technical Officer - Non Motor Claims

We are seeking a dynamic and detail-oriented Technical Officer - Non-Motor Claims to join our team.

We are seeking a dynamic and detail-oriented Technical Officer - Non-Motor Claims to join our team. The successful candidate will provide technical support to Claims Officers and assist in the handling of non-motor claims, ensuring effective claim processing, and adherence to internal policies and regulations. This role offers an exciting opportunity to contribute to a fast-paced and high-performance learning environment.

Key Responsibilities:

• Claims Assessment & Processing:
• Review and assess non-motor claims, ensuring accuracy and adherence to policy conditions.
• Evaluate and make decisions on claims that fall under non-motor line of business and keeping in mind customer service deliverables
• Customer Service & Communication:
•  Liaise with policyholders, ensuring that claims processes progress smoothly and in a timely manner as per KPI set
• Communicate clearly with insured parties regarding the status of their claims and undertake any necessary actions.
• Operational Process:
• Prioritize and monitor claims processing to ensure efficient turnaround and compliance with company KPI’S.
• Claims Resolution & Compliance:
• Ensure all claims are processed in line with internal procedures, regulatory requirements, and statutory standards.
• Support claims management by providing accurate reports and maintaining proper documentation for all claim-related transactions.
• Claims Leakage Analysis & Risk Mitigation:
• Analyze potential claims  leakage and ensure that appropriate actions are taken to mitigate risk.

Key Requirements:

• Minimum of 3 years’ experience in a similar claims handling position, specifically in non-motor claims.
• HSC/Diploma 
• In-depth knowledge of non-motor insurance operations and claims handling.
• Strong understanding of insurance contract interpretation, insurance policy terms, and statutory compliance.
• Proficiency in Microsoft Office (Excel, Word) and claims management software.
• Attention to detail and a strong customer service orientation.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure while meeting deadlines and maintaining high-quality standards.
• Problem-solving abilities with a focus on delivering results.

Quantum Insurance reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.