Tax Operations Specialist II

Ensuring we meet the legal requirements pertaining to any changes on Client Master File (core tax system), to Prepare forms for these changes.

JOB SUMMARY

Ensuring we meet the legal requirements pertaining to any changes on Client Master File (core tax system), to Prepare forms for these changes.

SPECIFIC DUTIES AND RESPONSIBILITIES

(other duties maybe assigned)

• Submit client information and/or tax rate changes to data entry work stream through spread sheets or computer generated forms

• Communicate any discrepancies or issues via email to the NA consultants

• Follow up on any incomplete changes with data entry work stream

• Audit the work completed by other colleagues in the work stream

• Ensure all procedures and tasks within the process are followed

• Participate in maintaining process documents and tracking all changes

• Interact with various teams in sub-area to make sure all deadlines are met

• Ensure requests are processed in a timely manner to reduce penalty and interest exposure

• Prioritizes workload and records all activity and customer communications through a workflow tracking system to ensure all work and timeframes are met

STANDARD DUTIES AND RESPONSIBILITIES

• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards

• Meet or exceed process KPIs

• Drive customer satisfaction by providing high quality of service

• Execute corrective and preventive action plans

• Record key delivery data for metrics purposes

• Aim at becoming a Subject Matter Expert in process

• Be an effective team player

• Proactively highlight risks

• Ensure that complaints are proactively escalated

• Seek and respond to development feedback

• Mentor & Coach new recruits in their process

Degree of Independence/Supervision required

• Will be formally supervised by Team Lead/Manager

• Promptly escalate exceptions to the Seniors/Team Lead/Manager

• Accountable for individual performance

Competencies

Technical Competencies:

• Domain Knowledge (desirable – else, to acquire during provided training)

• Time Management and prioritization

• Business Communication Skills (written and verbal)

• Analytical and Reporting Skills

• Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Behaviour Competencies:

• Quality Focus

• Results orientation

• Capacity to adapt to Change

• Initiative

• People Sensitivity

• Customer Orientation

• Teamwork & Cooperation

Education/Experience

• HSC Holder or Higher Education

• At least 1 year of work experience in an office environment (desirable)

Other Requirements

• Flexibility in terms of working hours (e.g. should be able to work US hours)

• Ability to work overtime (Weekday/Weekend) during quarter and year end and including Mauritius public holidays