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TEAM LEADER - CUSTOMER SERVICE

  • Port Louis
  • 21,000 - 30,000
  • Permanent
  • Added 28/09/2017 
  • Closing 28/10/2017

As a Team Leader, you will be the contact point for all your team members. Your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

 

Key Responsibilities and Tasks:

  • Monitor  day-to day  team operation
  • Conduct daily huddles
  • Support to the team and delegate work based on  the skill set of

each individual team member

  • Share best practices and issues with piers
  • Motivate and inspire team members to meet and exceed their goals
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflict
  • Assist management with hiring processes and new team members
  • Conduct team meeting to update members on best practices

and continuous improvement

  • Creating an inspiring team environment with an open communication culture
  • Participate on Center wide projects
  • Drive a uniform approach throughout the center
  • Ensure Team KPIs are met, exceeded  and aligned with Customer

and Business Owner requirements

  • Ensure  all team members follow the compliance of all Policies
  • Conduct one to one on a monthly basis


Excellent communication, leadership, analytical and presentation skillsSkills, knowledge & experience:

  • Organizational and time management skills
  • Excellent work ethic and interpersonal skills
  • Ability to organize and prioritize work, with multitasking skills
  • SAP experience
  • Self-motivated, driven, strong commitment and result-oriented.
  • Ability to Research and understand VWR terminology
  • Strong Internal client interfacing skills across global locations
  • Computer skills with proficiency in  MS Office Word, Excel, and Access
  • Fluent in English and French, any other European language is an asset
  • Degree in Management or experience in team leading is a plus

 

 

 

AVANTOR

AVANTOR

 
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