Software Development Team Leader

The purpose of this role is to lead and manage team members to achieve the delivery of service excellence.

MAIN RESPONSIBILITIES:

• Responsible for coordinating activities of a team of development/testing/support working for international clients
• Manage Complex Projects to ensure efficient monitoring of scope, budget and timing
• Communication with internal and external stakeholders
• Assess current procedures, and improve efficiency of development and implementation
• Cooperation with onshore, offshore, nearshore teams
• Experience in supervising projects/ international projects
• Stakeholder Management
• Excellent Communication Skills
• Strong Analytical Skills
• Proven experience in Project Management Methodology ( AGILE)
• Fluent in English and French

KEY ACCOUNTABILITIES: 

• Establish and maintain project management
• Drive customer satisfaction by providing high quality of service
• Coach and mentor team members
• Proactively highlight risks and provides with a set of plans and options
• Manage SLAs
• Root cause analysis of defects and issues
• Ensure that complaints are proactively managed to a resolution.
• Establish metrics to drive continuous improvement of work area(s). • Seek and respond to development feedback

 Supervisory Responsibilities:

• Ensuring that their team members are skilled to the appropriate levels necessary to perform their roles effectively.
• To undertake regular personal reviews and to assist the team members in the completion of their Personal Development Plans so that they can provide a more complete service to the customers.
• Hold regular, structured team meetings encouraging team participation throughout.
• Actively promote and share the key company strategies and messages from the Senior Leadership Team, delivering and driving them positively and appropriately through their team.
• Manage the team activities to ensure the provision of a profitable, quality service and retention of the customer base.

Establish and maintain a quality culture within the team, ensuring that documented processes and procedures are understood and followed.

• Deputizing as and when necessary for the Service Delivery Manager – this includes liaison and responses to Operations Director’s requests, working side by side with the other SDMs and having the confidence (backed by SDM delegation) to make relevant decisions.
• Monitor and control the team’s expenditure and revenue generation to ensure contribution to achievement of Operational Businesses financial targets.
• Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information.
• Compile and deliver team performance statistics as required by Service Delivery Manager.

Degree of Independence/Supervision required

• Require minimal supervision on the job
• Works independently with functional/ business requirements and follow principles of project
• management and quality guidelines when designing and implementing a solution
• Refers to supervisor typically for exceptions
• People Decisions: approving leave requests

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Domain Competencies

• Understanding of client needs 
• Understanding of the Support Function
• Understanding of internal control processes
• Understanding of Coordination
• Cost effectiveness
• Cost control
• Service Delivery
• Understanding of Competitors servicing the Domain globally
• Understanding of client-side legal and statutory requirements 
• Understanding of risk
• Understanding of Client Quality Expectations
• Ability to train peers and juniors
• Reporting (internal & External) Clients

Behaviour Competencies

• Results Orientation 
• Capacity to adapt to Change 
• Initiative
• Information Seeking 
• People Sensitivity 
• Customer Orientation
• Impact & Influence 

Organizational Awareness 

• Networking & Relationships 
• Developing Others 
• Teamwork & Cooperation 
• Team Leadership 
• Distribution of Knowledge 
• Assertiveness 
• Systems Orientation / Attention to detail

Technical Competencies

• Demonstrable written and verbal communication skills using a variety of media dependent on the situation 
• Fluency in English (oral and written)
• Telephone manner
• Presentation Skills
• Performance Management Skills
• Conflict Management Skills
• Reward & Motivation Skills
• Administrative Skills
• Time Management Skills
• Self-Management Skills
• Customer Complaint Managements Skills
• Analytical Skills
• Decision-making Skills
• Recruitment Interviewing Skills
• Training Skills
• Coaching & Mentoring Skills
• Delegation Skills
• Proven knowledge of process methodology and ability to develop and improve process • Comfortable with software development concepts and lifecycles

Relationship Management

• Coordinating interaction between SD Worx and Customer through steering committee calls • Stakeholder relationship maintenance and satisfaction

 KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE

• Degree holder
• At least 2 – 4 years of experience in managing a team
• Computer literate. (Word, Excel, PowerPoint, Outlook, Internet Explorer)

To apply, please click on this link : http://sdworx.hireeasy.pro/p/3146c3f2dffb-software-development-team-leader