Shop Supervisor

We are seeking a dedicated and experienced Shop Supervisor to join our new Italian Shop of fresh and dry food imported produce. As a Shop Supervisor, you will play a pivotal role in ensuring the daily operations of our store run smoothly and efficiently.

Responsibilities:

• Supervise daily shop operations to ensure efficiency and effectiveness.
• Lead, mentor, and motivate a team of sales associates to achieve targets.
• Train new employees on shop policies, procedures, and customer service excellence.
• Manage inventory, including ordering, receiving, and stocking products.
• Implement sales promotions and merchandising strategies to maximize profitability.
• Maintain a clean, organized, and inviting shop environment for customers.
• Handle customer inquiries and resolve complaints in a professional manner.
• Respect opening and closing procedures as advised, including cash management.
• Assist customers with purchases to up-sell and cross-sell.
• Excellent knowledge of the products and services offered.

Requirements:

• High school diploma or equivalent; additional retail management training is a plus.
• Proven experience in retail management or a supervisory role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in both English and French.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with sales reporting and inventory management systems.
• Strong problem-solving skills and the capability to handle stressful situations effectively.

Personal Qualities we are looking for:

• Approachable.
• Trustworthy.
• Ethical.
• Professional.
• Punctual.