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Service Manager

The United Basalt Products Ltd is seeking to recruit an assiduous Service Manager for its Engineering Department (Steelworks Department).

Key Responsibilities

Operations Management:
Oversee day-to-day operations, ensuring efficiency.
Develop and implement operational strategies, policies, processes, procedures and checklists
Collaborate with leadership team to define long-term operational vision.
Monitor and manage operations schedules and capacity planning.
Optimize resource allocation and utilization.
Establish KPIs and metrics to measure progress towards strategic objectives.
Drive continuous improvement initiatives.
Ensure Fair and Smooth Operations of Department’s Activities
Lead cross-functional teams in the execution of strategic initiatives.
Implement and Align operational strategies with the organisation's overall strategic goals and objectives.

Leadership, Team Development and HR:
Lead and motivate the operations team.
Management and Planning of Resources
Set tasks, action plans, objectives, performance goals and conduct regular evaluations.
Foster a culture of continuous improvement where employees contribute ideas for service enhancements.
Foster, Establish and nurture a culture where service excellence is a core value
Recruit, hire, onboard and train qualified personnel as needed
Manage employee relations and address HR issues
Coach and Mentor team members, for proper operations of the department, ensuring engagement, discipline, and productivity among Workshop Teams
Monitor workers presence and punctuality, and take necessary corrective actions when required.
Promote plant safety and ensures compliance with all applicable safety standards and regulations which includes participating in departmental safety meetings, toolbox talks and any other related activities to assist in plant safety

Financial Management:
Develop and manage/monitor the operations budget / costs / P&L.
Ensure financial performance aligns with organisational goals.
Optimise resource allocation by identifying cost-saving opportunities waste reduction in operations.

Reporting:
Prepare comprehensive reports and dashboards as requested
Track and update KPIs related to operations, partners and service excellence
Liaise with the various stakeholders to provide adequate reports (Technical, Post-Mortems, etc)

Engineering - Perform (as and when required) and ensure the followings are carried out:
Carry out Surveys, Studies and Engineering Design, Technical Drawings, Layouts & BOQ (Structural, Equipment and Process)
R&D and Technical Analysis, Reporting, Methodologies, Documentations and Recommendations
Technical Inspection, Solutions and Assistance
Problem solving through Root-Cause Analysis, and provide recommendations

Works Management – Perform (as and when required) and ensure the followings are carried out:
Analysis and Proposal of Recommendations based on Work’s/Client’s Needs
Attend to Intervention for Implementation, Troubleshooting and Repair Works on Structural Steel, Metal and any other Mechanical Works
Preparation and Management of Works Scope, Budget, and Schedule/Planning
Planning, Assigning, Coordination, Supervision, and Tracking of Costs, Resources and Logistics for Works
Prepare Progress Updates of Works
Ensure QC is being done properly to achieve products reliability and quality
Ensure Health & Safety Procedures are being followed according to Norms and Regulations
Reporting of any Safety Issues and/or Accidents/Injuries

Administrative Works and Leadership – Perform (as and when required) and ensure the followings are carried out:
Open, Monitor and Closing of Jobs on ERP
Ensure and Track for Proper Workshop Tools/Equipment Maintenance and Repairs
Job and Resources Allocations and Posting
Follow-up and Coordination of RFQ, Orders, Purchases, and Invoices/Claims
Availability of parts at our Supply Chain
Housekeeping in Workshop(s) and Site(s) after works (Incl. Tools/Equipment)
Inventory and Follow-up of Tools and Materials Utilization
Any Associated Cognate Duties

Candidate Profile

Sound knowledge of mechanical design, manufacturing, repair, maintenance and installation works
Skills in AutoCAD will be an advantage
Degree or Diploma in Machanical / Mechatronics or Electro-mechanics, and/or any relevant equivalent qualification
At least 10 years’ experience, with 3 to 5 years of experience at management level
Ethical Leadership and Supervisory Skills
Effective Communication, Negotiation and Conflict Resolution / Problem-Solving skills
Ability to work alone and in a team environment
Analytical and Decision-making Skills (with Strategic Thinking)
Adaptability, Focused, Passionate, Self-Driven, with “Can-Do” Attitude
Detailed-Oriented, Multi-tasking, and Pro-Active and Innovative Mindset
Ability to implement Action Plans and Objectives set by the Department
Team Development and Engagement
Customer and Service Level Focused
Proficiency in ERP Tools and Microsoft Office tools
Flexibility, ‘Can Do’ Attitude and detail-conscious
Holder of a valid driving license

Management reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement.

UBP Ltd