Service Advisor

Leal & Co Ltd is hiring a Service Advisor for its After Sales (Body & Paint) department.

Leal & Co Ltd is hiring a Service Advisor for its After Sales (Body & Paint) department.

MAIN FUNCTION:

• To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and Workshop for an efficient and effective follow up of repairs and timely handover of vehicles.

RESPONSIBILITIES:

• To undertake an efficient and personalized reception of customers’ vehicles as per established standards
• To deal promptly and efficiently with customer complaints
• To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations
• To perform a thorough verification and pre-intervention investigation of Customer Vehicles as per established procedures and secure customer approval for all remedial work to be carried out
• To be able to evaluate the cost of a Forfait Operation and send the related quote accordingly to the customer
• To determine/identify problems with a vehicle and provide the right information to the workshop
• To maintain a systematic and efficient follow-up of customer vehicles

 QUALIFICATIONS AND EXPERIENCE

• An HSC with at least 5 years’ experience within the Automobile Industry, out of which 2 years’ experience in a customer-facing environment
• Knowledge of Body & Paint and prior training in customer services would constitute a definite advantage

SKILLS, COMPETENCIES AND OTHER DESIRABLE CRITERIA

• Excellent communication skills 
• Effective listening and problem-solving skills
• Excellent planning and organisation skills
• High sense of commitment
• Ability to work under pressure and meet deadline
• Ability to work after office hours