Sens Spa Supervisor - Brand Promoter (HMT) - 1732-SUP

Our Client is seeking to recruit a Sens Spa Supervisor - Brand Promoter for its operations in Seychelles Island

Responsibilities:

. Oversee the operations of the Sens Spa

. Be on time for shift, prompt with each appointment and perform services within the appropriate time allotted for the service

. Be flexible with rosters, supporting the needs of the spa

. Provides consistent professional massage and body treatments in accordance with spa protocols.

. Effectively inform and educate our guests about specific wellness concerns.

. Uphold high standards of cleanliness, hygiene, sanitation and sterilisation as directed by law and the hotel’s policies and procedures.

. Perform preparatory work, properly clean and re-stock required materials.

. Communicate with management on any all occurrences involving guests in the spa that require attention.

. Regularly attends, participates in and supports training and staff meetings for the spa.

. Maintain a positive attitude and contribute toward a quality work environment.

. To ensure that all tasks performed in the hotel are done in a safe manner and to take corrective action to satisfy the Health and Safety Act.

. Maintain accurate records of Spa Treatments and products.

. Lead and participate in branding activities of the Sens Spa products and services.

. Introduce, orientate and train spa therapists within the hotel group to the Sens Spa treatments and products.

. Meet with the hotel guests and visitors in order to assist with spa treatment appointments.

.  Attend to enquiries made in person, by telephone or email with regards to the Sens Spa products and services.

. Handle guests’ questions and concerns professionally and courteously.

.  Maintain and manage guest appointments to establish clientele and clients’ profiles.

.  Accepts reservations for spa treatments in a polite and efficient manner.

. Through personal deportment, appearance and manner promotes a high level of guest satisfaction.

. To lead staff within the Spa Department of the each of the hotels in the group in training and familiarization sessions.

. To ensure that Spa Therapist in all the relevant hotels is adequately trained in the application and use of the Sens Spa products.

. To monitor and coach Spa Therapists in the Hotel Group with regards to the use, application of, merchandising and branding of the Sens Spa products.

. Determine that adequate operational supplies are available and that the spa furniture and equipment are clean and in good order.

. Initiate requisitions for operational supplies and repairs and maintenance work orders.

. Conduct daily stock take of consumables and reconcile use of consumables with treatments conducted.

. Actively promote the Sens Spa facilities, treatments and products.

. Stay informed about local, national and international best practices/trends in spa management.

Profile:

. A good knowledge in Yoga

. Formal training and qualification in spa and wellness therapy

. Proven relevant working experience

. Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies

. Efficient and knowledgeable of spa treatment products and of their applications

. Knowledge of Spa Treatments ranges must be of professional standard

. Experience in up selling techniques

. Good written and oral English language skills

. Communication and customer service skills

. Background and experience in training desired

. Positive attitude

. Computer literate and familiar with office computer software packages

. Have unquestionable discretion

. High standard of hygiene.