Senior Receptionist

Join RIU Mauritius, home to the island's largest hotel cluster, where exceptional hospitality, career growth, and breathtaking surroundings come together.

🌟 Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. In June 2024, we proudly opened RIU Turquoise and RIU Palace Mauritius, forming the largest hotel cluster in Mauritius on the iconic Le Morne Brabant peninsula.

Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work with a dynamic, inclusive team, RIU Turquoise and RIU Palace Mauritius offer unparalleled opportunities to thrive.

Position: Senior Receptionist
Department: Front Office

🔎 About the Role

As a Senior Receptionist, you will be at the forefront of creating exceptional guest experiences. This role involves managing key front desk operations, supporting the reception team, and delivering seamless, luxury service that aligns with the prestigious standards of RIU Hotels & Resorts.

💼 What You’ll Do

• Ensure Smooth Front Desk Operations: Oversee daily reception activities, including guest check-ins, check-outs, and handling inquiries, ensuring flawless execution.
• Provide Memorable Guest Experiences: Deliver personalized, professional, and efficient service to all guests, making them feel valued and cared for throughout their stay.
• Support and Guide the Reception Team: Assist in training and mentoring junior receptionists, ensuring they meet the highest standards of professionalism and service excellence.
• Handle Complex Guest Requests: Manage escalated inquiries and complaints with poise and efficiency, resolving issues promptly to maintain guest satisfaction.
• Coordinate with Hotel Departments: Liaise with housekeeping, reservations, and other teams to meet guest needs and enhance operational efficiency.
• Assist with Administrative Tasks: Maintain accurate records, including reservation details, guest preferences, and billing, ensuring precision and compliance with hotel policies.
• Uphold Service Standards: Monitor and ensure adherence to RIU’s established protocols for guest interaction, presentation, and communication.

✔️ What We’re Looking For

• Professional Experience: Proven experience in a receptionist role within a five-star hotel or luxury resort, with the ability to handle a variety of guest scenarios.
• Exceptional Interpersonal Skills: Warm, approachable, and confident in interacting with diverse guests and team members.
• Strong Organizational Abilities: Detail-oriented and capable of multitasking while maintaining a focus on guest satisfaction.
• Proficiency in Systems: Familiarity with hotel management software (e.g., Opera, Fidelio) and front office processes.
• Team Leadership: Ability to support and inspire the reception team to excel, fostering a collaborative and positive work environment.
• Problem-Solving Expertise: Calm under pressure, with the ability to resolve issues swiftly and effectively.
• Flexibility and Adaptability: Willingness to work shifts, including evenings, weekends, and holidays, as required in a luxury hospitality setting.
• Language Proficiency: Fluency in English and French is essential; knowledge of additional languages is a significant advantage for serving an international clientele.

💎 What You’ll Get

• Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.
• Access to Company Healthcare: After completing one year of service, you’ll gain access to healthcare coverage, with 50% of the cost covered by the company.
• Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stress-free commute.
• Nutritive Meals While on Duty: Enjoy well-balanced, nutritious meals to keep you energized during your work hours.
• Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

🌟 Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

🌍 Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.