Sales Support Officer

The Sales Support Officer is responsible for the administrative management of a portfolio of clients and participates in the proper management of invoicing, sales administration and reporting.

• Ensure compliance with governance rules such as SOX, Health & Safety and Brinks policies
• Receive, orient and follow-up of the client and prospect portfolio (proposals, contracts, follow-up letters, etc.)
• Work in close collaboration with the sales team and the various departments of the company
• Ensure and maintain effective contract administration (preparation, reporting, filing, updating, etc.)
• Attend to customer requests and follow-up until resolution
• Support the preparation of tender’s
• Participate to the improvement and development of tools and processes within the department
• Support the sales representatives in administrative tasks where required
• Ensuring that customer details is updated and all KYC documents have been received in accordance to the procedures of the department
• Update and maintain the KPIs of the department
• Prepare the reports as and when required by the department
• Collaborate/liaise with the different departments (HR, Finance, Operations) to ensure that data in the system is accurate

Knowledge & Experience:

• Minimum HSC
• Proven experience in a sales administration department of a service company of equivalent size
• Perfect command of computer tools (Word/Excel) and telephone tools
• Good knowledge of accountancy / good facility with figures
• Proven experience in preparation of contract

Competencies

• Honesty and integrity
• Rigour, logic, method and sense of procedure
• Organisation and autonomy
• Excellent interpersonal skills
• Excellent oral and written skills in French and English
• Ability to communicate quickly and effectively
• Ability to work in a team and in partnership
• Versatility