The Service Supervisor is responsible for ensuring optimum customer service and make customer’s experience easier by advising customers on the type of repairs/products required and on the work in progress.

RESPONSIBILITIES AND DUTIES

• Upon reception of equipment, perform inspection and fill in required documentation accordingly.
• Prepare the estimate of repairs for equipment by identifying required parts, labor or any subcontracted work if required.
• Organize daily planning with team and provide regular information to responsible party on work in progress for repairs.
• Follow up intervention progress and supervise to ensure that interventions are done to required standard.
• Coordinate & communicate with peers upon ordered parts monitoring and work in progress.
• Upon completion of repairs/intervention, do a thorough inspection of the equipment and ensure that repairs have been done up to standard.
• Ensure that all customer complaints, internal procedures are documented, handled, and successfully closed within an agreed deadline.
• Ensure WIP’s reports are followed, monitored, and submitted on time.
• Ensure that all new and repaired equipment is delivered to the required standard.
• Ensure that the workshop environment is organized and tidy.
• Attend online and hands on training and be able to act as a train the trainer by transferring knowledge.
• Ensure that tools are available and followed up accordingly.
• Ensure that service vehicles are kept tidy and to required standard.
• Be on standby for after-hour complaints or breakdowns and attend breakdowns accordingly if required.