Restaurant/Spa Reservation Coordinator

Responsible for handling all reservations/bookings, inquiries and cancellations pertainings to all restaurants and wellness dept of the group.

• Answer all reservations telephone calls and e-mails related to the hotels’ restaurants and spa bookings, in a friendly & timely manner​

• Make the restaurants and spa reservations for the guests depending on their requirements and available options​

• Be able to provide correct and timely information to guests calling ​

• Assist and advise guests who may be choosing from a variety of reservations options​

• Actively upselling and advising guests on any promotions or special events in the restaurants or spa​

• Correctly managing and communicating the restaurant and spa bookings to avoid any over booking or miss any booking​

• Correctly entering the reservations on the reservation system , clearly mentioning any preferences or special requirements of the guest​

• Be able to sort out any issues arising from the reservations​

• Answer any queries from the guests on the different restaurants of the group or spa ​

• Provide support to guests who want to cancel or reschedule their reservations ​

• Any other cognate duties as delegated.