Reservations Supervisor

Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.

• Monitor and analyze Rooms Inventory to maximize occupancy and increase average rate.
• Process and handle group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
• Interview, train and supervise reservation agents for the efficient operation of the department. Monitor performance and give feedback according to established standards.
• Calculate and prepare, Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
• Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
• Calculation, monitoring, and transmission of HHonors points.
• Assists in the capacity of reservation agent when needed.
• Initiate and prepare reports as required.
• Assist office in any other administrative duties as needed.