Reservations Coordinator

Reservations Coordinator

DUTIES AND RESPONSIBILITIES:

• Deal with clients’ bookings and quotes, i.e. accommodation, transfers, groups booking and cancellation.
• Day to day process of bookings, update and amendments.
• Issue invoices for agencies and ensure that payments are received timely. 
• All bookings need to be precisely verified before confirming to clients. 
• All invoices need to be verified accurately as per rates. 
• Handle requests within the next 24 hours. 
• Ensure that clients’ requests and needs are well understood and respected at all times.

CANDIDATE PROFILE:

• School Certificate.
• Experience in the reservation is compulsory.
• Good customer service.
• Excellent communication and good planning skills.
• Able to work flexible hours
• Empathic skills
• Optimistic and upbeat attitude
• Genuine personal warmth
• Team oriented