Reservation Coordinator

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• To print Room Typewise Occupancy Forecast everyday and send to CHSL offices.
• To answer telephone calls & give information + availability.
• To deal with direct bookings as well as Travel Agents bookings.
• To trace pending files.
• To check Rooming List sent by Ground Handling Agent.
• To input all confirmed bookings in the ‘Materialised Bookings’ Chart.
• To revise all bookings for the coming month on Saturdays.
• To follow up proforma invoices for bookings for the coming month on Saturdays.
• To deal with Leading Hotels of the World Bookings.
• To follow up group bookings as well as Prime Season bookings as from January next year.
• To ensure all customers requests are handled quickly and efficiently.
• To activate quick response to guest problem and then follow up to ensure the guest is satisfied with the end result.
• To control and monitor out of order room status to ensure a maximum rooms revenue.
• To develop systems when necessary to ensure a smooth process of paper work or communication between other hotel departments.
• To at all time set an example within the department regarding deportment, attitude and professionalism.
• To upsell wherever possible to ensure a maximum room rate is achieved.
• To perform any other duties as may be assigned by the Management.

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field.

Experience:

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts.
• Experience working in remote island locations is a plus.

Technical Skills:

• Excellent phone skills needed.
• Clear verbal and written communication skills.
• Strong computer skills necessary.
• Candidate must have attention to detail, be able to multi-task, must have experience handling customer service issues and be a team player.
• Must be able to maintain confidentiality of information.
• Be fluent on all hotel products and services.
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.