Reservation Clerk (Trou aux Biches Beachcomber)

We are looking for a customer-focused, service-oriented, and dynamic Hotel Reservation Clerk to join our team! The ideal candidate will have exceptional customer service skills, good administrative abilities, and be able to manage a large workload.

Responsibilities

• Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
• Check on the internal booking system and make the booking for the guest.
• Obtain payment information and run credit/debit card payments when required.
• Liaise with the Central Reservations for any issues .
• Send and receive emails and monitor the inbox.
• Check arrival list and clients reservation and make sure  all is perfect.
• Provide outstanding customer service to all guests at all times.
• Follow up with guests who may have had an issue.
• Manage the booking schedule effectively.
• Arrange or rearrange dates with clients when there is no space for their selected dates.
• Ensure management and receptionist staff are kept up-to-date with bookings.
• Send reports to management.