Reservation Agent

We are looking for detail-oriented reservation agents to assist our customers with their booking needs, answer customers’ questions, make accommodation suggestions and book activities.

We are looking for detail-oriented reservation agents to assist our customers with their booking needs, answer customers’ questions, make accommodation suggestions and book activities.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Reservation Agent Responsibilities:

• Assisting and advising customers who may be choosing from a variety of accommodation options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services
• Providing support to customers who may need to amend or cancel a reservation.
• Providing World-class communication with the team and the Property Managers on site to ensure every booking is smooth & all relevant info’s shared to the team

Reservation Agent Requirements:

• HSC
• Experience working in the hospitality or travel industries would be ideal
• Customer-service experience
• Excellent written and verbal communication skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Proficient in microsoft office suite
• Data entry experience
• Flexible working hours
• Smiling
• Hard working
• Goodwill attitude

It is a Long-term position.

We will only contact candidates which we feel could be a good fit for the job/company.