Reservation Agent
- Grand Port
- 10,000 - 20,000
- Permanent
- Added 01/04/2024
- Closing 01/05/2024
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately & converted to sales to meet hotel targets
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Record and process reservations made by phone/fax/email/others
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Record special billing arrangements for groups and conventions
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.
Knowledge in Opera would be an advantage