Relationship Officer
- Port Louis
- Negotiable
- Permanent
- Added 17/10/2017
- Closing 16/11/2017
To manage the customer relationship and sales ledger of a portfolio of clients at Cim Finance while assuring good customer service and cross sell CIM products.
To manage the customer relationship and sales ledger of a portfolio of clients at Cim Finance while assuring good customer service and cross sell CIM products.
KEY RESPONSIBILITIES
Operations
- Manage an average portfolio of clients.
- Accurately assess and mitigate the risk
- Ascertain service continuity through system of alternates and appropriate handing over in case of absence
- Follow up of the debt recovery process and resolve problems encountered during debt recovery
- Carry out variance analysis and implement remedial actions
- Handling of disputes
- Sales ledger administration
- Processing credit limit applications
- Day-to-day handling of invoices
- Ensure sounding and transaction risks techniques are in conformity with contractual terms
- Identify and report promptly transactions that are not respective of contractual obligations
- Coach and support junior staff in their day to day work
- Maintain Clients database
- Enhance production rate and profitability of portfolio
1. Meeting existing clients on regular basis
2. Client servicing and assistance to clients post-sales
3. Reply to and follow up upon clients requests/complaints and correspondence promptly
Competencies / Behavioural Skills
Be a Team Player | . | - Recognize the importance of supporting the wider Cim Finance Ltd objectives over and above the individual targets - Share expertise, give support and engage with the team - Work openly and constructively with other teams within the business. Avoid individualistic behavior.
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Customer Focus | . |
- Deliver top quality service to both internal and external customers - Think proactively about how to improve overall customer satisfaction - Listen and respond to customer requests in a timely manner - In cases of service breakdown, recover situations quickly and positively |
Result Oriented | . |
- Achieve goals and objectives and meet deadlines set - Be accountable and work diligently to meet your objectives - Consistently comply with quality, service and productivity standards |
Be Professional | . | - Treat all customers (internal and external) respectfully - Be trustworthy, confidential and punctual. - Demonstrate commitment to goals and values of Cim Finance Ltd
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Go the Extra Mile | . |
- Exert extra efforts and engage in behaviours that contributes to business success |
Cim Financial Services Ltd
- P.O Box 297, Manhattan Building , Edith Cavell & Mère Bartélemy Street, Port Louis, Mauritius