Receptionist - Front Office

In this position, the selected candidate will serve as the first point of contact for guests at the hotel, ensuring a warm welcome and providing excellent customer service. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple tasks efficiently.

Duties:

Responsible for the reception counter

Makes reservations, arranges registration of guests and allocates rooms to them

Presents bills to guests on their departures and collects payments

Performs related clerical and administrative duties

Performing check-ins and check-outs according to the hotel’s standard and procedures

To be responsible and accountable for the cash float of his/ her till

Exchange foreign currencies (cash/ cheques) for guests only and performs any other cash/ cheque/ credit card transactions such as paid outs, petty cash

Welcoming guest, visitors according to hotel’s standard and procedures

Doing the appropriate follow up (either in person or by phone) to any guests needs, queries, suggestions, comments and dissatisfactions

Going the extra miles in giving satisfaction to the least requirements of any VIP guest or visitor

Qualification:

HSC/NTC3

Experience in Front Office Operation

Fluent in English and French

Pleasant Personality