Receptionist

Actively participates in the provision of excellent service to guests

Main Responsibilities:

• Actively participates in the provision of excellent service to guests;
• Welcomes guest courteously as per Hotel procedures;
• Converses with guests to obtain feedback and suggestions for improvement;
• Provides guests with correct and relevant information on all the Hotel’s products (e.g. types of rooms, rooms configuration and rates.);
• Inform guests about Hotel features and services during their stay;
• Checks-in guests upon arrival; confirm their conditions of stay and enters guest data in the information system;
• Notes down all wake-up calls requests;
• Monitors room keys, prepares welcome kits for expected guests and carries out other transactions by strictly following SOP(s);
• Ensures that dockets are not missing for guests checking out the next day;
• Checks-out guests on departure and closes their account, while ensuring that dockets are removed after the departure of guests;
• Perform foreign currency change;
• Prints and sends guest folios to the rooms on the eve of departure;
• Prints arrival/departure lists and other reports as per requirements;
• Send faxes for guests during their stay, and charges them accordingly;
• Communicates with Housekeeping, F&B and other departments regarding guest requirements and requests;
• Checks, controls and updates guest accounts by charging and recording all services when consumed;
• Exchanges foreign currency for guests;
• Hands over cash float to incoming colleagues at the end of his/her shift;
• Settles guests’ accounts using different modes of payment. 

Qualifications:

• NTC3 in Hotel Management.

Experience:

• A minimum of 2 years of working experience in a similar position 

Other requirements:

• High levels of integrity;
• Passionate about service;
• Creative and innovative;
• Proactive, dynamic, flexible and professional attitude with outstanding interpersonal skills and customer service skills;
• Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage;
• Sound knowledge of Micros;
• Previous cash handling experience;
• Willingness to work during odd hours, weekends as well as on public holidays;
• Valid Food Handlers’ Certificate;
• A clean certificate of character is a must.

(Management reserves the right to call only suitable candidates)