Receptionist

Westzane (Mauritius) Holding Ltd seeks a Receptionist for our banking firm. Responsibilities include greeting clients, handling calls, scheduling, and office tasks. Strong communication, organization, and professionalism are key to ensuring smooth operations in a dynamic environment.

Responsibilities:

• Greet clients, visitors, and employees in a professional, friendly, and efficient manner.
• Answer, screen, and direct phone calls to appropriate departments or individuals.
• Manage office schedules, including arranging meetings and appointments for senior staff.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain the reception area and ensure it is always organized and presentable.
• Provide general administrative support, including data entry, filing, and handling documentation.
• Manage office supplies inventory and place orders when necessary.
• Coordinate with internal teams to ensure smooth communication and efficient operations.
• Help organize events and meetings, ensuring all logistics are covered.
• Maintain records of visitors, ensuring compliance with security protocols.
• Assist with client inquiries and provide exceptional customer service.
• Perform other administrative tasks as required.

Requirements:

• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience: Proven experience as a receptionist or in a customer service role, ideally in a corporate or financial services environment.
• Office Productivity Tools: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Communication Skills: Excellent verbal and written communication skills with the ability to interact with clients, senior management, and team members professionally.
• Organizational Skills: Strong organizational abilities with the capacity to handle multiple tasks, prioritize effectively, and manage competing deadlines.
• Customer Service Orientation: A professional and approachable demeanor, capable of handling client and visitor inquiries efficiently.
• Attention to Detail: High attention to detail in all aspects of the role, ensuring that all tasks are completed accurately and professionally.
• Adaptability: Ability to work effectively in a dynamic environment, adapting quickly to changing priorities and tasks.
• Professional Appearance: Polished and professional appearance, representing the company in a positive light to clients and visitors.