Receptionist

A hotel receptionist is responsible for greeting guests, handle payment transactions, answer phone calls, and assist with guest inquiries.

Duties and Responsibilities:

• To organize, provide and coordinate training for new starters.
• To take over Shift leader position when required.
• To communicate with all guest and employees in a professional and couteous manner at all time.
• Respond to guest complaints in a professional manner at all times and record all relevant information.
• Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
• Ensure that procedures for rooming are being adhered to.
• Ensure all special requests on the arrival list are being action and followed up.
• Verify that all registration cards and keys have been prepared for the day.
• Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system.
• Ensure that cash box and float are properly handed over by adhering the correct procedures and policies.
• Assist guest with foreign exchange by adhering the hotel policies and country laws.
• Posting and filling of all manual bills.
• Prepare authorization form for direct guest.
• Prepare the registration card for the next day.
• Verify / print / attach with departure letter the bill for the next day departure.
• Ensure that the check- in forms are correctly filled in before faxing to the central bank.
• Ensure that parcel, faxes, messages are delivered to guests on time.
• Constantly liaise with all the resort departments to ensure smooth running of the operations.
• Sorting and filling of guests' bills from the outlets.

Candidate's profile:

• NC3 in Front Office or any other similar qualifications.
• Communicate fluently in French and English both orale and written.
• Minimum 2 years of experiences will be an advantage.
• Team oriented.