Receptionist

Join RIU Mauritius, home to the island's largest hotel cluster, where exceptional hospitality, career growth, and breathtaking surroundings come together.

🌟 Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. In June 2024, we proudly opened RIU Turquoise and RIU Palace Mauritius, forming the largest hotel cluster in Mauritius on the iconic Le Morne Brabant peninsula.

Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work with a dynamic, inclusive team, RIU Turquoise and RIU Palace Mauritius offer unparalleled opportunities to thrive.

Position: Receptionist
Department: Front Office

🔎 About the Role

As a Receptionist, you will be the first point of contact for our valued guests, providing a warm welcome and ensuring their stay is seamless and memorable. This is an exciting opportunity to represent RIU’s exceptional hospitality and professionalism in a luxury setting.

💼 What You’ll Do

• Provide a Warm Welcome: Greet and assist guests with check-in, check-out, and throughout their stay, delivering the high level of service expected at a five-star all-inclusive hotel.
• Handle Guest Queries: Respond promptly and professionally to guest inquiries, ensuring their needs are met and their expectations exceeded.
• Coordinate Room Assignments: Efficiently manage room bookings, allocations, and changes to ensure smooth operations and guest satisfaction.
• Offer Local Expertise: Provide guests with information about the hotel, facilities, and local attractions, enhancing their overall experience.
• Handle Financial Transactions: Process payments accurately, including room charges, deposits, and billing, ensuring compliance with company policies.
• Communicate Effectively: Collaborate with other departments, such as housekeeping and food & beverage, to address guest requests and resolve issues promptly.
• Maintain Reception Standards: Ensure the reception area remains clean, organized, and inviting at all times.

✔️ What We’re Looking For

• Customer Service Excellence: Previous experience in front office or customer service roles, preferably in a luxury hospitality environment.
• Strong Communication Skills: A professional demeanor with excellent verbal and written communication abilities.
• Language Proficiency: Fluency in English and French is required, with proficiency in additional languages being a significant advantage.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Tech Savvy: Familiarity with front office systems and hotel management software is highly desirable.
• Problem-Solving Attitude: A proactive approach to addressing guest concerns and ensuring satisfaction.

💎 What You’ll Get

• Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.
• Access to Company Healthcare: After completing one year of service, you’ll gain access to healthcare coverage, with 50% of the cost covered by the company.
• Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stress-free commute.
• Nutritive Meals While on Duty: Enjoy well-balanced, nutritious meals to keep you energized during your work hours.
• Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

🌟 Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

🌍 Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.