Quality Assurance Coordinator (Head Office)

Quality Assurance Coordinator

Main responsibilities:

• Oversee the implementation of Brand Standards across Beachcomber Hotels, ensuring the Brand Promise is consistently upheld.
• Maintain comprehensive and up-to-date records of policies, procedures, and compliance requirements.
• Provide necessary support to sustain standards.
• Facilitate the documentation and reporting process for the Guest Satisfaction Survey.
• Monitor quality reports and analyse data to identify opportunities for continuous improvement.
• Support the organization of quality-related meetings, workshops, and the sharing of best practices across properties.
• Assist in the planning, scheduling, and communication of audits.
• Track and follow up on corrective actions and audit outcomes to ensure timely implementation of improvements.
• Investigate, document, monitor, and report on issues related to quality of care and service.
• Provide assistance in the follow-up and execution of various projects.
• Deliver training to internal (artisans) and external (partners and contractors) stakeholders to support the implementation of standards.
• Collaborate closely with the Head of Quality Assurance and Hotel Quality Assurance representatives.

Qualifications and profile:

• At least a Diploma in Business Administration or equivalent;
• Good knowledge of Quality Management systems;
• A minimum of 2 years’ experience in hotel or service related sector;
• Proficient in Outlook, Excel, Word and PowerPoint;
• Possess a valid car driving license.