Welcomes, greets, provides service and bids farewell to guests according to Hotel standards and procedures
Main responsibilities:
• Welcomes, greets, provides service and bids farewell to guests according to Hotel standards and procedures
• Carries guest luggage to and from their room
• Addresses guest inquiries and directs them to the relevant personnel
• Ensures the ‘mise en place’ of cold towels (or other amenities) to be given to arriving guests
• Ensures the replenishment of linen and amenities in departure lounge
• Uses properly and safely all equipment and material made available
• Maintains and upkeeps cleanliness of working areas and all equipment and material entrusted to him/ her.
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