Porter

Delivers luggage to guest’s room and collects guest’s luggage from his room on departure.

Job Description and Specification

• Actively participates in the provision of excellent service to guests.
• Cordially welcomes guests on their arrivals and opens car doors.
• Converses with guests to obtain feedback and suggestions for improvement.
• Guides guests towards service outlets as and when requested.
• Unload guest’s luggage from vehicle and fills-in and attaches luggage tags for identification.
• Delivers luggage to guest’s room and collects guest’s luggage from his room on departure.
• Keeps record and is responsible for all luggage and other item kept in luggage room or luggage store.
• Help carry luggage during guests stay and room change.
• Cleans and sweeps the lobby area and luggage room to ensure cleanliness and tidiness at all times.
• Performs the deep cleaning of luggage room and front office area when requested.