Porter

•        Porter Duties

•        Informs of guest arrivals by beating triangle.

•        Prepares “mise-en-place” of cold towels.

•        Opens doors of vehicle upon guest arrivals at the Hotel.

•        Delivers fax, mail, email and messages as instructed.

•        Controls taxis request towards service outlets as and when requested.

•        Checks with Reception if keys have been returned and guest account settled before guests’ departure.

Luggage Handling

•        Unload guest’s luggage from vehicle and fills-in and attaches luggage tags for identification.

•        Delivers luggage to guest’s room and collects guest’s luggage from his room on departure.

•        Keeps record and is responsible for all luggage and other item kept in luggage room or luggage store.

•        Help carry luggage during guests stay and room change.

Materials and Equipment Handling

•        Keeps luggage trolley in good running condition.

•        Cleans and sweeps the lobby area and luggage room to ensure cleanliness and tidiness at all times.

•        Performs the deep cleaning of luggage room and front office area when requested.