Payroll Specialist II - NIght Shift

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited and transmitted accurately and timely.

Job
Summary

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited and transmitted accurately and timely.

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients

• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise

• Provide HR/Payroll support services to clients according to Ceridian contract, government compliance and business needs

• Create, update and review standard operating procedures and perform quarterly document reviews

• Have an “I own it” attitude about deliverables and projects from start to finish

• Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely

• Proactively manage quarter and year-end payroll auditing

• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements

Essential Duties and Responsibilities include the following:

(Other duties may be assigned)

• Aim at becoming a Subject Matter Expert in their process

• Drive customer satisfaction by providing high quality of service

• Be an effective team player

• Proactively highlight risks

• Meet or exceed process KPIs

• Execute corrective and preventive action plans

• Ensure that complaints are proactively managed to a resolution

• Record key delivery data for metrics purposes.

• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards

• Seek and respond to development feedback

• Mentor & Coach new recruits in their process

Degree of Independence/Supervision required:

• Will be formally supervised by Seniors and/or Team Lead/Leader

• Promptly escalate exceptions to the Seniors and/or Team Lead/Leader

• Accountable for their individual performance.

Technical Competencies:

• Domain Knowledge (Dayforce HCM)

• Time Management and prioritization

• Business Communication Skills (written and verbal)

• Analytical and Reporting Skills

• Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Behaviour Competencies:

• Quality Focus

• Results orientation

• Capacity to adapt to Change

• Initiative

• People Sensitivity

• Customer Orientation

• Teamwork & Cooperation

• Flexibility (US working hours 17:00 - 02:00)

• Fast learner

Education/Experience:

• SC/HSC Holder or Higher Education

• At least 2 years of work experience in BPO (desirable)

• Industry related certifications (FPC) or will obtain within two years of employment