Provide optimal support to AkzoNobel’s employees by efficiently answering HR related queries on the basis of standard scripts.
Maintenance of reliable, well-functioning and appropriate HR Information Systems
Front-Office
- Take, investigate and resolve first line calls and e-mails to the People Services desk in line with turn-around time SLA’s and quality standards on HR transactional topics such as: pay, time, benefits, HR system support.
- Respond to first-line questions and cases and register and control client cases in the administrative system
Back-Office
- Maintain local organization structure within core HR system; create or modify organizational units and positions after promotions and transfers
- Create employment contracts, (confirmation) letters and memos
- Manage benefit enrollments, handle benefit administration and determine employee eligibility
Payroll & time
- Maintain payroll processing schedules and related control tasks/events, ensure effective transition and coordination of processing events between People Services and cross-Business Unit HR Operations teams
- Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies. Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Administer social security, pension and commercial insurance programs annual activities, analyze and maintain benefits data update to ensure comply with government requirement and company benefits policy
Employee Lifecycle Management
- Facilitate the P&DD and Talent calibration processes
- Facilitate Operational Workforce Planning at the relevant level working with the business/function.
- Provide day to day coaching and advice to managers to facilitate planning and decision making in areas such as recruitment, development and local restructuring requirements (subject to the standard business/function approval processes)
- Support and coach managers in dealing with day to day employee management, including individual performance issues and absence management
- Support and coach managers in discussions relating to job evaluation, pay and reward working with the Regional Rewards CoE as required.
- Work with local business/functional teams to identify learning and development requirements and liaise with the regional CoE partners to deliver solutions
- Work with the regional CoE partners to roll out AkzoNobel global learning initiatives in their area.
- Be a role model for the company values and leadership behaviors and champion these locally.
Operational Excellence
- Support and/or lead local plans for standardization and continuous improvement within the country
- Work with other HR colleagues in the country to ensure that AkzoNobel global HR processes are implemented within their area of responsibility
- Explain and support the standard HR Operating model, directing managers and employees to the correct part of the model
- Take ownership where they identify data inaccuracies and address them with the appropriate part of the model/business
Compliance
- Safeguard the company by ensuring compliance to local legal requirements in all aspects of HR policy, taking advice from outside legal advisors where required
- Help to promote awareness of the AkzoNobel Speak Up process and participate in investigations as required
- Manage local labor relations (unions, work councils)
Experience & Role Requirements
- Bachelor’s degree preferably in HR
- 2-6 years working experience in Payroll, people services, and HR
- Must have experience working with Vipertek software, sage 300 is advantageous
- Strong customer services orientation
- Ability to interpret and apply the HR policies and procedures
- Proactively collaborate with project team members/Centers of Expertise to ensure timely, efficient and accurate deliverables
- Flexible and stress resistant
- Accurate, attention to detail and self-standing
- In depth experience with HR supporting technology – including payroll system, employees master data system and Microsoft Office suite – and capability to quickly learn new technology.
- Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization (including external candidates where necessary)
- Project management skills in specialist projects
- Good communication in English
- Familiar with national / local labor related laws