PORTER/ DRIVER

A Porter’s basic function usually involves maintaining cleanliness, appearance and safety standards of facilities. They also take guest luggage, tag each one and store them where available.

1. To deliver newspapers and messages to guest villas, and to deliver and collect luggage in a timely and efficient manner.

      2. To load and unload cars on arrival and departure of guests, and assist guests entering and               leaving the vehicles.

3. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service

4. To check the lobby helping to keep it clean and tidy and report any defects.

5. To check the hotel buggies making sure they are clean and in good working order.

6. To supervise the traffic at the Porte Cochere.

7. Answer and assist with inquiries, in person and on the phone, providing information on the Resort and local area to guests. Market and up-sell facilities, and amenities whenever possible.

8. Handles customer complaints if possible, or reports them to supervisors.

9. Should possess a valid driving licence.