Outlet Manager

RESPONSIBILITIES • Take part in training and implement accordingly • Conduct and ensure that employees receive adequate and satisfactory on-the-job training • Keep his superior informed about all unusual matters concerning any plans affecting his/her area • Ensure that discipline prevails withi ...

RESPONSIBILITIES
• Take part in training and implement accordingly
• Conduct and ensure that employees receive adequate and satisfactory on-the-job training
• Keep his superior informed about all unusual matters concerning any plans affecting his/her area
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
• Assist in the building of an efficient team by taking interest in their welfare, safety and development
• Innovate new cocktails and drinks in the bar
• Coordinate & supervise activities to ensure optimum care and assistance to guests
• Establish and maintain effective employee relations
• Ensure high level of quality services are delivered to guests at all times
• Handling and monitoring of guests complaints and the relevant follow up action required
• Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms
• Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed
• Ensure the set up and ambiance of the Outlet / Villas are as per standards
• Assist his superior in ensuring a proper manning during the shift
• Assist his superior in managing the budget efficiently and effectively
• Monitor leaves in respective outlet
• Control of expenses (Breakages, linen, materials, etc.)
• Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department
• Conduct monthly inventory on materials used in the outlet / Villas.
• Check and approves stores requisitions whilst ensuring par stock at the Outlet are maintained
• Submit at the end of each shift number of covers and sales figures to the FNB Manager / Night Auditor
• Ensure that all transactions regarding guests checks are dealt with
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
• Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting.
• Ensure proper grooming of team members as per standard
• Participate in service of food and beverage items as and when required
• Ensure the quality of products and services delivered to guests
• Ensure that all matters concerning TM are communicated to the FNB Manager / HR Manager
• Supervise orders to rooms and liaise with the kitchen to keep up established standards
• Organise breakfast / lunch / dinner
EXPERIENCE
Qualifications Required: • SC / HSC level or equivalent with professional training and experience
• Diploma with specialization in F&B from a recognized institution
Experience/Knowledge Required: • At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants.
• Computer literale including hotel management system such as Opera, Micros, Win HMS…
• Fluent in English and French both written and spoken, a third language preferred