Operational Risk Coordinator M/F

Monitoring major Operational Servicing risks (e.g., delisting, foreclosure, etc.): Ensures that risk control mechanisms are in place with Contract Managers, oversees their implementation, and monitors related risk management projects.

Operational Risk Coordinator M/F 

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

• Monitoring major Operational Servicing risks (e.g., delisting, foreclosure, etc.): Ensures that risk control mechanisms are in place with Contract Managers, oversees their implementation, and monitors related risk management projects.
• Managing the update of the Operational Servicing risk mapping: Leads risk coordinators in updating the risk map, ensures the definition of risk indicators, and oversees their deployment.
• Tracking Operational Servicing incidents: Ensures that incidents from the Servicing Department are reported, assists in developing action plans, monitors their implementation, supports the Servicing Department in case of challenges, and raises alerts when necessary.
• Overseeing external audits (auditor-led or transversal missions): Leads and supports Contract Managers during transversal external audits, centralizes requests, tracks submissions, and reviews documents before they are sent.
• Monitoring audit recommendations (internal and external): Ensures that recommendations assigned to the Servicing Department are addressed, supports implementation leaders in executing the necessary tasks, raises alerts in case of difficulties, and tracks the implementation indicators of recommendations.
• Provides direct reporting on all related topics to the Group Servicing Director at iQera.

Your distinctive profile

• Education: Diploma or bachelor’s degree in commerce, Risk Management, or a related field.
• Experience: At least 2 years of experience in risk management.
• Project management skills: Ability to plan, organize, and efficiently oversee projects.
• Proactive and autonomous mindset: Capable of working independently and making informed decisions.
• Energy and motivation: Engaged, responsive, and ready to take on new challenges.
• Willingness to learn: Positive attitude with an openness to developing new skills.
• Strong interpersonal and organizational skills: Ability to work collaboratively, communicate effectively, and structure tasks efficiently.
• Advanced computer literacy: Comfortable using office software and digital tools.
• Excellent communication skills: Ability to articulate clearly both in writing and verbally.

This offer is applicable to the Tribe in Port Louis only*

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…