OUTDOOR SALES REPRESENTATIVE (AXESS LIMITED)

The Outdoor Sales Representative is responsible to ensure that selling objectives are set; building customer loyalty and increasing customer satisfaction through professionalism, trustworthiness, sincerity, and a business-like appearance in every customer experience.

RESPONSIBILITIES AND DUTIES

• Provide excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
• Maintain composure in dealing with customers.
• Resolve customer problems and complaints to maximize satisfaction.
• Build and maintain long-term trusting relationships with new and existing customers.
• Educate customers on how products or services can benefit them financially and professionally.
• Conduct calls and face-to-face meetings with customers daily.
• Develop clear and effective written quotations/ invoice/discounts for current and prospective customers.
• Communicate promotions and sales to existing/potential customers and resellers.
• Ensure that necessary parts are available, if not order unavailable parts and reserve available parts.
• Follow up with customers to ensure that their needs have been met.
  
• Realize sales objectives, target and budget as agreed with the Manager.
  
• Apply retailing techniques to sell parts and accessories.
  
• Stay up-to-date with new products/services and new pricing/payment plans.
  
• Create and implement a sales strategy that makes sure personal sales goals, as well as those set in place by the company are met.
  
• Cold calling potential customers to increase customer portfolio.
  
• Travel within the island to meet prospects and customers.
  
• Do presentations/marketing of products and provide catalog to new retailers.
  
• Organize and plan daily work schedule (Route, minimum of 5 clients per day)
  
• May require to receive payment by cash, check, credit cards, vouchers, or automatic debits.
  
• Issue receipts, refunds, credits, or change due to customers.
  
• As and when necessary arrange or do the delivery of parts.
• Coordinate with other members of the sales team as needed to generate sales and provide excellent customer service.