Night Auditor

Candidate’s Profile: HSC level or equivalent, professional training and professional experience Fluent both in English and French, a third language would be an advantage 3 years experience in hotels or resorts

Main Responsibilities:

• Take part in internal training courses and to implement what has been learnt in daily practice
• Change foreign currencies to help guests in making financial transactions
• Attend to guests’ complaints and liaise with departments concerned for remedial actions
• Arrange for clearance of luggage and transport of guests to airport
• To prepare check-in & check out procedure to all guests
• Give relevant and up-to-date information to guest
• Operate the telephone switchboard to entertain incoming, outgoing and internal calls
• Follow-up internal request for external calls and keep appellants informed of developments thereof
• Inform guests about all events which take place in the hotel
• Conduct Hotel visits
• Organize and coordinates guest wedding and any other special
• Prepare guest’s bill and receives payment for settlement of accounts before checkout
• Prepare daily statement of revenue and submits with cash, cheque or credit card slips to accounts department
• Responsible for reception central safe and cash float when on duty
• Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
• Ensure that all IT systems are running and all sales have been posted in the guests’ account accordingly
• All adjustments must be explained or appropriately documented
• Attend daily briefings in his/her department
• Follow-up of all procedures as per SOP
• Handle telephone calls
• Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor
• Take requests for wake-ups and ensures that such calls are made
• Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
• Prepare daily events and forward to all departments
• Obtain all the relevant information from the previous shift and pass this on to the next shift
• Administration of internal keys (restaurant, store, etc.)
• Responsible for orderly filing of all reports and documents
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

• HSC level or equivalent, professional training and professional experience
•  Fluent both in English and French, a third language would be an advantage
• 3 years experience in hotels or resorts