Night Auditor

The front desk is the first point of contact for guests at a hotel. As a night auditor, your job is to ensure that the guest experience is as smooth and enjoyable as possible. This includes checking in guests, answering questions about the hotel and local area, and processing payments.

NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:

Posts room charges and taxes to guest accounts.

 Processes guest charges vouchers and credit card vouchers.

 Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

 Transfer charges and deposits to master accounts.

 Check to see that all charges are assigned to the appropriate departments.

 To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.

 To Verify that all charges posted from the POS Software, and SPA software had reached the correct guest folios and also not missing.

 Prints up and files reservations for the next business day.

 Verifies all account postings and balances.

 Verifies that room rates are correct and posts those rates to guest accounts.

 Monitors the current status of coupons, discounts, and other promotional programs.

 Can function as a front desk agent, especially in terms of check-in and check-out procedures.

 Tracks room revenues, occupancy percentages, and other front office statistics.

 Prepares a summary of cash, check, and credit card activities.

 Summarizes results of operations for management.

 Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

 Prepare of End of end-of-day procedure.

 Follow the End of Day / Night Audit Checklist

 Must have complete knowledge of emergency procedures.

 Balance the day’s charges, making corrections as necessary.

 Performs wake-up calls.

 Run end-of-day process in property management software (PMS).

 Understand the principles of auditing, balancing, and closing out accounts.

 Knows how to operate PMS, typewriters, and other front office equipment.

 Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed

 Perform nightly balancing of in-room video and long-distance telephone services

 Understand and know how to perform check-in and check-out procedures.

Fluent in English and French