Monitoring Security Services Manager
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 27/02/2024
- Closing 28/03/2024
Avacor Ltd is looking for a Monitoring Security Services Manager
MAIN FUNCTION:
The Security Monitoring Services Manager is responsible to provide a class-leading, professional, and timely security monitoring services to Avacor’s customers, monitor the day-to-day activities of the Monitoring Center and work for the development of the department by implementing the latest tools and resources.
DUTIES & RESPONSIBILITIES:
- Lead, mentor, and inspire a team of monitoring operators to achieve departmental goals and objectives.
- Provide ongoing training and development opportunities to enhance team members' skills and knowledge.
- Foster a collaborative and inclusive work environment that promotes innovation and excellence.
- Oversee the day-to-day operations of the monitoring services department, ensuring high standards surveillance and response capabilities.
- Implement and enforce standard operating procedures (SOPs) to maintain operational efficiency and consistency.
- Monitor key performance indicators (KPIs) and implement strategies to optimize performance and productivity.
- Define the strategy of the department, prepare budgets for operations and ensure its application.
- Do the utmost to achieve and exceed the sales, operations, and service targets.
- Serve as the primary point of contact for client inquiries, escalations, and service requests related to monitoring services.
- Develop and maintain strong relationships with clients, ensuring their needs and expectations are met or exceeded.
- Proactively identify opportunities to enhance service offerings and address client concerns or feedback.
- Conduct regular audits and assessments to ensure adherence to industry regulations, company policies, and quality standards.
- Implement quality assurance measures to identify and resolve issues related to monitoring accuracy, data integrity, and system reliability.
- Work closely with other departments to improve the level or service, reduce the cost of operations and ensure clients satisfaction.
- Provide monthly Sales, Service and Operations report to Direction.
- Be available 24/7 on mobile phone in case of emergencies.
SKILLS AND COMPETENCIES:
- Very good written and verbal communication in French and English
- Very good leadership skills
- Very good reporting skills
- Very good organizational and time management skills
- Ability to deal with persons of diverse background
- Attention to details
- Impartiality
- High sense of confidentiality
- Honesty and integrity
- Disciplined and patience
- Ability to work under pressure
- Ability to work on day and night shift, including weekends and public holidays
- Good team spirit
QUALIFICATIONS AND EXPERIENCE:
- At least a Degree in Management/Electronic or any other related field
- A previous experience in the security field or any other similar role would constitute a definite advantage
- A previous experience in a Management role
Please note that this post requires to be on call 24/24 in case of emergencies.