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Manager - Payments

  • Port Louis
  • Negotiable
  • Permanent
  • Added 15/01/2025 
  • Closing 14/02/2025
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The Manager - Payments will be the senior champion for the end-to-end management of the cards payments business. This role encompasses strategic planning, administration, and execution to ensure the successful delivery of business objectives.

 

Job Purpose:

Reporting directly to the Head of Cards, the Manager - Payments will develop a comprehensive roadmap, manage supplier and merchant relationships, and oversee the payments team to drive success. With a strong focus on innovation, the incumbent will ensure emerging revenue streams are fully integrated, aiming for an increased market share.

 

Key Responsibilities:

  • Develop and deliver customer-centric, competitive multi-channel payment solutions.
  • Oversee the performance and seamless operation of the POS fleet deployed at merchant locations.
  • Devise and implement strategies to engage, grow, and retain profitable customers across diverse segments.
  • Champion exceptional customer service within Sales and Operations to support sustainable growth.
  • Cultivate and maintain strong business partner relationships (internal and external) to achieve objectives.
  • Ensure compliance with regulatory and card payment industry rules and regulations.
  • Establish robust processes, policies, and procedures to drive operational efficiency and achieve Key Performance Areas (KPAs).
  • Identify opportunities to enhance business processes and introduce innovative methods for improved performance.
  • Lead key projects and initiatives to enhance overall business success.
  • Establish and monitor service level parameters for timely and effective support service delivery.
  • Stay updated on industry trends and best practices, fostering ongoing upskilling for self and team.
  • Provide leadership by motivating, coaching, and retaining staff, ensuring effective delegation and timely task completion.
  • Analyze revenue and cost data, tracking performance against budget and making strategic recommendations to optimize volume and profitability.

 

Candidate Profile:

  • Degree in Management, Finance, Accounting, or a related field.
  • Minimum of 5 years’ experience in a managerial role, preferably within the card or payments industry.
  • Strong understanding of acquiring solutions and technical knowledge of POS systems.
  • Proficiency in Microsoft Office tools.
  • In-depth knowledge of the card industry and payment systems.
  • Effective communication, organizational, and interpersonal skills.
  • Ability to operate within tight deadlines and manage multiple priorities simultaneously.
  • Flexibility and the ability to establish personal priorities.

Cim Financial Services Ltd

Cim Financial Services Ltd

 

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