Manager - HR Operations

The HR Operations Manager will oversee and enhance the efficiency of HR processes, policies, and systems to support business objectives.

This role will ensure compliance with employment regulations, drive operational excellence, and optimize HR service delivery across the organisation. The HR Operations Manager will lead HR administration, employee relations, policy & process implementation, HRIS management, and data analytics while fostering a positive workplace culture and employee engagement. By leveraging technology, data insights, and industry best practices, this role will ensure the HR function operates efficiently and aligns with business goals.

Key Responsibilities:

• Develop, implement, and optimize HR policies, procedures, and workflows to enhance operational efficiency.
• Ensure HR practices align with legal and regulatory requirements and industry best practices.
• Oversee HR service delivery, ensuring accuracy and timeliness in HR transactions and processes.
• Address employee queries and concerns related to HR policies, benefits, and workplace matters.
• Lead conflict resolution, grievance handling, and disciplinary processes in compliance with labor laws.
• Partner with business leaders to foster a positive and inclusive work environment.
• Ensure compliance with labor laws, workplace safety regulations, and HR governance policies.
• Oversee HRIS systems, ensuring accurate employee records and efficient system functionality.
• Generate HR reports and analytics to support strategic decision-making.
• Support the execution and continuous improvement of performance management programs.
• Assist in the design and execution of employee engagement initiatives, including surveys and pulse checks.
• Develop strategies to enhance employee experience and strengthen company culture.
• Promote diversity, equity, and inclusion in HR operations and workplace programs.

Candidate Profile:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of progressive HR experience, including HR operations.
• Strong understanding of HR processes, employment laws, and best practices.
• Experience managing HRIS platforms and data analytics tools(knowledge of Sicorax and HRPTA is a plus).
• Proven track record of driving HR process improvements and operational efficiencies.
• Experience in employee relations, policy administration, and compliance.
• Stakeholder management skills.
• Excellent problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office Suite and HR technology systems.
• Strong analytical skills to interpret HR data and drive insights.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a dynamic environment.