Essential Duties and Responsibilities

The following is a non-exhaustive list of duties:

• Documentation of existing and to-be processes.
• Creation of document templates.
• Calculation of costs for various services offered by the company.
• Coaching and mentoring of employees (very important role).
• Performing internal audit to ensure the implemented processes are being implemented as required and/or to the desired quality level.
• Designing and assisting teams in data capture sheets evaluate process performance.
• Assisting teams in calculating their various metrics.
• Identify training needs.
• Ensure all management reports are produced on time and the required quality.
• To perform research in best practices for field of practice.
• Perform data reconciliation from primary and secondary sources.

Supervisory Responsibilities

This role will not have direct reporting lines, though will involve working ad influencing other employees in parallel/matrix reporting lines.

Degree of Independence/Supervision

• Requires minimal supervisions on the job. Independently works under broad supervision and can manage one owns time efficiently.
• Follows principle of project and quality management.
• Perform hierarchical escalation only in situation of exception.
• Bachelor degree in Business Administration, Management, Business Information Systems, Project Management and/or similar qualification.
• At least 3 years’ experience in a similar role.

Qualifications

A lesser qualification may be accepted if this is compensated by suitable demonstrable real world experience.

Skills

• Moderate to expert level in MS Office Suite.
• Experience in business process documentation software such as MS Visio.
• Desired experience in MS Project/SharePoint.

This role will be based in a fast paced, fact changing start-up type environment and as such requires an individual with exceptional skills in the following:

• Good team players
• Ability to deal with simultaneous tasks/projects
• Meticulous and detail oriented
• Flexible
• Influential

We are looking for exceptional individuals to be part of the company transformation team in an exciting fast paced start up culture. Skills and experience are required, appreciated and valued but personality and character, intelligence and integrity will be paramount considerations. High maintenance, humorless, intorvert or self-important individuals will not succeed in this position and should not apply. You should already be a self-starter, quick learner and have a solid ability to work independently and get things done.

Contract Type

Fixed period for 6 months with high probability of being converted to a permanent role upon satisfactory completion of the assignment.