Leisure & Sports Supervisor

Leisure & Sports Supervisor

We are recruiting a Sports & Leisure supervisor

Assist, participate and implement the smooth and efficient operation of all Sports and Leisure / Entertainment activities in Business Unit, as per standards

Role Responsibilities:

•Assist HR/S&LM in conducting selection of S&L personnel

•Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members

•Make recommendations to Superior on team members’ matters and promotions

•Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager

•Conduct on the job training on a regular basis

•Follow up induction of new recruits

•Keep Superior informed about all unusual matters concerning any plans affecting his/her area

•Play an active role in the team and ensure smooth and satisfactory hand-over between shifts

•Assist in the building of an efficient team by taking interest in their welfare, safety and development

•Coordinate & supervise activities to ensure optimum care and assistance to guests

•Establish and maintain effective employee relations

•Ensure high level of quality services are delivered to guests at all times

•Ensure that the L&S team projects a warm, professional and welcome image and a high level of quality services

•Adapt the entertainment activities as per category of guest

•Assist Superior to:

-Handle and monitor guests’ complaints and the relevant follow up action required

-Interact regularly with guest to obtain feedback for improvement

-Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs

-Follow up on punctuality, controls absenteeism and takes corrective actions where necessary

-Ensure that there is a proper planning and control of annual leaves for the department

-Promote and attempt upselling

-Make inventory of materials and equipment for stock control

-Report any breakages, defects, loss of operating equipment and accessories to Sports and Leisure Manager

-Manage his / her Business Unit as independent profit centre

-Follow up on billing

-Set the annual operating budget and ensures that it is strictly adhered to and managed monthly

-Establish cost management plan

-Manage roster

-Ensure respective TMs are operating as per Quality Management System

-Ensure respective TMs are operating as per S&H regulations and policies

-Conduct Operational communication meeting (one to one) with his / her TM

-Coordinate all duties conducted by the Leisure & Sport team

-Responsible for “mise en place” of activities as per programme

-Comply with all the sustainability commitments and practices implemented within business units

Preferred Qualifications :

SC level or equivalent

Gym/Sport Monitor Certificate

NTC2 Entertainment/Sports

Preferred Experience :

Gym or sport Instructor (for as least 2 year) or Entertainer as least for 4 years Computer literate including hotel management system such as Opera, Micros, Win HMS. Fluent in English and French both written and spoken, a third language would be an advantage

Advantages :

🏥 Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.

🚑 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.

💼 Pension Scheme – Enjoy a pension plan with company contributions for your future.

🩺 Company Doctor Services – Free on-site medical consultations for your health needs.

💰 Performance Bonus – Earn a bonus for your hard work.

🤝 Referral Scheme – Refer a friend or family member and earn up to Rs 5,000. (conditions apply)

🍕 Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.

🎁 Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.

💍 Wedding & Newborn Gifts – Celebrate major life events with special company gifts.

🗓️ Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.

🎉 Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.

🚀 Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.

📚 Learning & Development – Grow with training and development opportunities through our Training Academy.