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Learning Practice Lead

  • Plaine Wilhems
  • Not disclosed
  • Permanent
  • Added 02/04/2024 
  • Closing 02/05/2024
  • Avish Raman
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The mission of the Learning Practice Lead is to drive a mindset shift in our learning culture towards a 70-20-10 learning philosophy in our upskilling/reskilling methodology.

 

Mission

The mission of the Learning Practice Lead is to drive a mindset shift in our learning culture towards a 70-20-10 learning philosophy in our upskilling/reskilling methodology. To make this happen, including focusing on the role of communities as part of the "learn from others" concept. This role will ensure a consistent approach to on-the job learning and communities. By developing clear charters, establishing leadership structures, organizing community meetings, and promoting collaboration, the role facilitates knowledge exchange, networking, and collaboration, supporting 70% experiential learning, 20% social learning, and 10% formal learning. They implement strategies to keep learners active and engaged, track and report on engagement and effectiveness, and collaborate with stakeholders to support local, regional, and global learning needs. The Practice Lead also develops metrics and Key Performance Indicators (KPIs) to assess the impact and effectiveness, driving continuous improvement and adaptation in the dynamic learning environment, in line with the 70-20-10 learning approach.

 

Main activities

  • Community Building: Create and foster Communities of Practice (CoPs) within the organization. Identify existing pockets of expertise and collaborate with local teams to organize and formalize these communities.
  • Community Charters: Develop clear charters and guidelines for each community, outlining their objectives, scope, and expectations. Ensure alignment with organizational learning objectives.
  • Leadership Structure: Establish local, regional, and global leadership roles within each community to facilitate effective coordination and knowledge sharing. Appoint local leads, regional leads, and global leads where necessary.
  • Community Meetings: Organize regular community meetups at the local, regional, and global levels to facilitate knowledge exchange, networking, and collaboration.
  • Collaboration: Work closely with the “Learning Culture Lead” and other PEG entities to align community activities with other learning events and initiatives. Ensure seamless integration of CoPs into the overall learning strategy.
  • Motivation and Engagement: Implement strategies to keep communities active and engaged. Drive motivation initiatives to encourage participation and contributions from members.
  • Tracking and Reporting: Maintain a comprehensive database of community members, their contributions, and engagement levels. Provide regular reports to leadership on the impact and effectiveness of CoPs.
  • Global Engagement: Collaborate with site leaders, country leadership, regional leadership, and Business Unit function heads to ensure that CoPs support local, regional, and global learning needs.
  • Measurement and Reporting: Develop and implement metrics and Key Performance Indicators (KPIs) to assess the impact and effectiveness of CoPs. Provide regular reports to leadership on community engagement, knowledge sharing, and learning outcomes.

Key skills and knowledge

  • Strategic Thinking: The ability to strategically plan and execute the development of Learning practices that impact business performance in line with organizational goals for learning and development.
  • Agility and Project Management Practices: Effective prioritization, planning, and execution of community-building initiatives emphasizing efficiency and adaptability.
  • Stakeholder Management: Building and managing relationships with stakeholders across different levels and functions to ensure support for the CoPs' success.
  • Excellent Communication Skills: Clear and effective communication with community members, participants, and cross-functional teams to facilitate knowledge sharing and engagement.
  • Change Management: Capability to manage and drive change within the organization's learning culture, ensuring a smooth transition to CoPs.
  • Interpersonal Skills and Relationship Building: Building strong relationships with community members, including local leads, regional leads, and global leads, to encourage active participation and collaboration.
  • Creative and Future Thinking: Innovative thinking to design engaging and forward-looking community events and initiatives that align with emerging learning trends.
  • Self-Awareness and Growth Mindset: A commitment to continuous improvement and adaptation in the dynamic learning environment, including staying updated on industry best practices and trends.

Orange Business Services Mauritius Limited

Orange Business Services Mauritius Limited

 

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