Laundry Supervisor

As a Laundry Supervisor, your main responsibility is to oversee the laundry operations and ensure that all linens and garments are cleaned and maintained in a timely and efficient manner.

ESSENTIAL FUNCTIONS

•  Ensure quality controls are in place for all linen processes, rejecting any exceptions.
•  Responsible for maintaining the cleanliness of the linen area.
•  Assist the Laundry Manager in his day-to-day duties.
•  Oversee the loading of carts and place them accurately as requested.
•  Oversee in getting filled linen carts to designated areas.
•  Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.
•  Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).
•  Report to the Laundry Manager in case any uniforms need to be discarded or replenished.
•  Ensure that linen and uniforms are properly stored and recorded.
•  Ensure that the proper procedure is followed when linen or uniform needs to be discarded.
•  Ensure that all uniforms are ready for special events as well as for any seasonal events.
•  Ensure proper loading and unloading of dryers, and also set proper temperature for different items that require drying.
•  Receive records and oversee sorting of clean uniforms from laundry and arrange them properly on the shelves and racks.
•  Ensure team members adhere to all Health and Safety Regulations.
•  Keep and update the Laundry/linen productivity report daily.
•  Take linen that is spotted out and place it separately for re-washing or special treatments.
•  Any linen that is torn is placed separately and returned to the Linen room for repair.
•  Keeps linen for all different departments separate.
•  Issue linen to Food and beverage outlets as per requisitions.
•  Issue uniforms to all employees and maintain uniform records.
•  Oversee the issuing of linen via the hotel’s requisition system.
•  Check all uniforms for any loose buttons and hems and give them to the tailor for mending. 
•  Attends and participates in in-service education classes, on-the-job training programs, etc.
•  Schedules preventative maintenance of laundry equipment and coordinates with the engineering department for any maintenance issues.
•  Recommends equipment, linen, and chemical purchasing needs to the Department Head in budget preparation.
•  Assists in standardizing the method in which laundry tasks will be performed.
•  Makes recommendations to the Laundry Manager / Executive Housekeeper.
•  Manage customer service issues quickly and effectively.
•  Responsible for proper running of equipment and proper amounts of chemicals.
•  Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
•  Assists in the recruitment and selection of laundry personnel.
•  Assigns schedules and duties to laundry staff as per business needs.
•  Assists in determining staffing requirements necessary to meet the Laundry Department’s needs.
•  Performs other duties as assigned and can carry out any other reasonable task set by the hotel’s management.

 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.

You should have previous minor supervisory experiences within the Housekeeping Department of a hotel. Computer literacy and previous experiences with Opera are an advantage.