L2 Cloud Solution Support Specialist

Perfom Level 2 support , including incident management, change management, problem management, QOS followup, hardware installation & support.

RESPONSIBILITIES

Perfom Level 2 support , including incident management, change management, problem management, QOS followup, hardware installation & support.

Provide expert level support to OBS customers on a wide range of virtualisation technologies 
Troubleshoot and diagnose problems on existing cloud platforms
Perform pro-active service maintenance on servers and cloud platforms 
Apply changes to servers and equipment related to cloud services on VMWARE/VCD platform, 
Coordinate and perform migrations, upgrades and updates 

 REQUIREMENTS

-          Minimum : Degree in Information Technology.

-          Good knowledge of ITIL

-          Knowledge in the following technologies: Networking, Linux, VMWare, Windows, NetBackup

-          Certifications in vmWARE, Microsoft and Linux will be an advantage

-          Bilingual – English & French written and spoken

-          Minimum 2 years’ Experience in a production environment

-          Exemplary time management, organizational and communication skills

-          Excellent customer service skills are required

-          Ability to work under pressure and to multi-task

-          Ability to build good relationships with local and overseas teams

-          Good interpersonal, team bonding and leadership skills

-          Good IT/communications background and problem solving skills