Kids Club Hostess

Personally contribute to the youth program’s team goal of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment.

Recreation Communication and Coordination

• Supervise and care for children in the center.
• Perform regular duties of assigned “station” (gate, baby room, craft area, etc.).
• Engage children in activities and active play.
• Treat all children fairly, but pay special attention to newcomers, shy children, physically or mentally challenged children, or others with special needs.
• Promote an environment that is safe, clean, organized and well-maintained; perform daily “housekeeping” duties
• Assist in leading arts, crafts, story time, play and other activities
• Ensure proper check in and check out procedures are followed (with hourly, late and diaper fees collected as applicable).
• Establish rapport with children and parents; show genuine interest.
• Be knowledgeable of all youth programming available and be able to explain and promote these programs to members (in person or over the phone).
• Assist in transporting children to and from studio for kids’ classes.
• Take proper care of all company property, equipment and supplies. 
  • Provide information to guests about available recreation facilities, activities, lessons, and equipment.
  • Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Facilities Safety

• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to promote a clean and safe environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and/or Loss Prevention personnel.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.