Kids Club Hostess

JW Marriott is hiring a Kids Club Hostess to lead activities, assist with registration, and maintain a safe, clean environment. Duties include engaging with children, following policies, and lifting up to 25 pounds.

POSITION SUMMARY

Personally contribute to the youth program’s team goal of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment. Build rapport with and take a genuine interest in all children and parents utilizing the club’s child activity services. Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories and singing songs. Promote the club’s youth programs and activities, and assist parents in program registration. Help keep facilities and equipment clean, neat and well maintained

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines;Follow company and department policies and procedures.

 reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.

CRITICAL TASKS

• Recreation Communication and Coordination
• Supervise and care for children in the center.
• Perform regular duties of assigned “station” (gate, baby room, craft area, etc.).
• Engage children in activities and active play.
• Treat all children fairly, but pay special attention to newcomers, shy children, physically or mentally challenged children, or others with special needs.
• Promote an environment that is safe, clean, organized and well-maintained; perform daily “housekeeping” duties
• Assist in leading arts, crafts, story time, play and other activities
• Ensure proper check in and check out procedures are followed (with hourly, late and diaper fees collected as applicable).
• Establish rapport with children and parents; show genuine interest.
• Be knowledgeable of all youth programming available and be able to explain and promote these programs to members (in person or over the phone).
• Assist in transporting children to and from studio for kids’ classes.
• Take proper care of all company property, equipment and supplies.
• Provide information to guests about available recreation facilities, activities, lessons, and equipment.
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude

Recreation Facilities Safety

• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to promote a clean and safe environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and/or Loss Prevention personnel.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Be aware of suspicious activity or items on property premises and report them to management/Loss Prevention.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

Policies and Procedures

• Protect the privacy of guests and coworkers.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested.

Physical Tasks

• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Follow company policy and procedure for working with children (e.g., use of waiver forms).
• Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members.
• Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment

High school diploma/G.E.D. equivalent