Key Account Manager

We are seeking a dynamic and dedicated Key Account Manager to join our team and play a crucial role in managing and growing our client relationships. If you are a proactive professional with a passion for client satisfaction and business development, this opportunity is for you!

• Manage a portfolio of key client accounts across the Company and aim to maintain sustainable long-term relationships and maximize sales opportunities.
• Act as the primary communication link between clients, third-party in-country partners, and internal functions.
• Manage day-to-day requests from existing clients and ensure efficient, timely, and professional responses to clients' incoming requests.
• Play an integral role in new business proposals for existing clients, including the preparation of proposals and quotations for services. Oversee the effective onboarding of new clients and contractors.
• Collaborate with third-party in-country partners throughout Africa to generate locally compliant employment contracts and onboard contractors following the Company’s governance processes and procedures.
• Facilitate the offboarding and termination of contractors in accordance with applicable labor laws, with the assistance of in-country partners and the internal Legal & Compliance team.
• Work closely with clients to deliver ancillary services, including immigration management of expatriate contractors.
• Collaborate with internal departments (to identify and implement process improvements and best practices. Aim to drive excellence, eliminate errors, and enhance client retention.
• Propose relevant and innovative solutions to clients to effectively resolve payroll and HR challenges throughout Africa, adding value to clients, enhancing retention, and improving satisfaction.

Qualifications: