Junior Community Coordinator | W17 Telfair

The Junior Community Coordinator at Workshop17 is at the heart of our team's business operations and point of contact for our members.

The Coordinator will ensure that our members' events and community needs are well catered for in fun workspaces in which professionals and entrepreneurs can thrive, and where they feel at home and part of a diverse community. The Coordinator ensures that each client has a warm, welcoming, authentic and efficient experience when visiting Workshop17. They effortlessly anticipate the needs of the Workshop17 team members and help them stay focused on their projects by resolving administrative issues before or as they arise.

Key Responsibilities:

Hosting requirements

• Act as a brand ambassador, promoting W17’s values and mission within the W17 community.
• Build and maintain strong relationships with members.
• Support the team by attending community events outside business hours or during weekends.

Interaction & Engagement with Members, Members' Benefits & Rewards

• Actively engage with community members by responding to comments, questions, and feedback.
• Initiate and participate in discussions to foster a sense of community and encourage cross-collaboration.
• Gather feedback from the community to identify their needs and preferences through regular check-ins and feedback forms.
• Manage, update, and maintain the W17 members' benefits platform to ensure accurate and up-to-date information.
• Recognize and reward active and valuable community members by maintaining awareness of their contributions and sharing important updates.

Admin tasks

• Conduct daily morning checks to ensure all community areas are presentable and ready for members and report any issues to the Location Manager (LM).
• Conduct onboarding sessions for new members, including preparing name tags and welcome packs with all necessary materials.
• Manage the Members' WhatsApp Group by adding new members, removing old members, and sharing important community and event updates.
• Assist members and the team with booking meeting rooms, ensuring availability and convenience.
• Set up meeting rooms and provide assistance with equipment to ensure smooth operations.
• Prepare proposals and contracts, file documents on the designated platform, and follow up on contract renewals as requested by the LM.
• Issue deposit and membership invoices, follow up on payments, and assist with deposit refunds as requested by the LM.
• Process credit card payments, complete end-of-day card machine settlements, record all credit card payments in an Excel sheet, and send the records to Accounts department weekly.
• Manage parking administration and logistics for members by liaising with the parking management department.
• Assist with stock management for events and community needs, including batteries, whiteboard markers, cleaning supplies, and other consumables.

Qualifications, Skills and Experiences:

• Diploma or Degree in Business Administration, Tourism and Hospitality Management, Events management or any related field.
• 1 year experience within the coworking/hospitality/customer service/eventing industry.
• Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to member requests/service issues
• An upbeat, energetic, positive, mature and professional attitude
• The ability to multi-task in a fast-paced environment
• Attention to detail
• Ability to work well under pressure and with a diverse range of personalities
• Excellent communication skills in French and English both written and spoken
• Ability to navigate various online systems
• Possess a valid driving license and a car.